Q: What services does Ace Lawn Masters offer?
A: Ace Lawn Masters offers a variety of lawn care maintenance services, including mowing, trimming, aeration, overseeding, mulch application, leaf cleanup, and debris/yard waste removal.
Q: How often should I have my lawn serviced?
A: The frequency of lawn service will depend on a variety of factors, including the type of grass you have, the weather conditions, and your personal preferences. We recommend scheduling regular maintenance at least once a week during the growing season.
Q: Do I need to be home for the lawn service?
A: No, you do not need to be home for the lawn service. However, we recommend that you provide us with clear instructions regarding any special areas or items on your property that require attention.
Q: How do I pay for the lawn service?
A: We accept payment by credit or debit card (in person or via provided link upon completion of service). Payment is due on the day of service, unless otherwise agreed upon in writing.
Q: What happens if it rains on the day of my scheduled service?
A: If inclement weather prevents us from performing your scheduled service, we will reschedule your service for the next available day. We will notify you of any changes to your service schedule.
Q: What happens if I have a concern or complaint about the service?
A: If you have any concerns or complaints about the service, please contact us within 24 hours of completion. We will make every effort to address your concerns and make any necessary corrections.
Q: What is your cancellation policy?
A: If you need to cancel your service, please provide us with at least 24 hours notice. If you cancel your service within 3 hours of the scheduled service time, you will be charged a cancellation fee of $35.00.
Q: Do you offer any guarantees?
A: We guarantee that our services will be performed in a professional and timely manner. If you are not satisfied with the service, please contact us within 24 hours of completion, and we will make every effort to address your concerns and make any necessary corrections.
Q: Does Ace Lawn Masters provide its own equipment?
A: Yes, we provide all necessary equipment and supplies for our services. However, if you have any specific requests or preferences, please let us know in advance.
Q: Can I request additional services during the scheduled visit?
A: Yes, we will do our best to accommodate any additional requests during the scheduled visit. However, additional services may result in additional charges.
Q: Does Ace Lawn Masters offer discounts for regular service?
A: Yes, periodically we offer discounts for our service. Please contact us for more information on our pricing and discounts.
Q: Can I change or cancel my service plan?
A: Yes, you can change or cancel your service plan at any time. Please contact us to discuss any changes to your service plan.
Q: What happens if my property is damaged during the service?
A: In the unlikely event that your property is damaged during the service, please contact us immediately. We will investigate the matter and make any necessary repairs or reimbursements.
Q: Does Ace Lawn Masters offer snow removal services?
A: No, we do not currently offer snow removal services. However, we can recommend reputable snow removal services in your area.
Q: What should I do to prepare for the service?
A: Please ensure that any items or obstacles, and pet waste on your lawn are cleared before our arrival. If you have any specific instructions or requests, please let us know in advance.
Q: What is aeration, and how does it benefit my lawn?
A: Aeration is the process of punching small holes into the soil to improve air circulation, water absorption, and nutrient uptake. It also reduces soil compaction, which can prevent grass from growing properly. Aeration is typically performed in the fall or spring, and can help improve the health and appearance of your lawn.
Q: Will your aeration service remove the soil cores from my lawn?
A: No, our aeration service does not entail removing the soil cores off of the lawn. We do this to save time, maintain low costs, but most importantly, it allows the nutrients and minerals within said cores to return to the customer's lawn.
Q: What is your leaf cleanup service, and what does it entail?
A: Our leaf cleanup service involves using our mower blades to break down the leaves into small pieces and leaving them on the customer's lawn. This can help improve soil health by returning the nutrients and minerals within the leaves back to the soil. Please note that this service does not entail removing, vacuuming, or bagging the leaves.
Q: Will your leaf cleanup service damage my lawn?
A: No, our leaf cleanup service will not damage your lawn. In fact, leaving the small pieces of leaves on your lawn can actually improve its health and appearance.
Q: When is the best time to schedule aeration or leaf cleanup services?
A: The best time to schedule aeration services is typically in the fall or spring, when the weather is cooler and grass is actively growing. As for leaf cleanup services, it is best to schedule them in the fall when the leaves begin to accumulate on the ground.
Q: Do I need to be present during the service?
A: No, you do not need to be present during the service. However, we do ask that you ensure any gates or barriers to your lawn are unlocked, and that any pets are secured or removed from the lawn area.
We hope that these frequently asked questions and answers provide more comprehensive information for our customers. If you have any further questions or feedback, please let us know.